Refund policy
All sales are final.
Due to the personal care nature of NEW ME Cooling Spray, we do not accept returns or exchanges once an order has been shipped.
For health and safety reasons, opened or used products cannot be returned.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:
Please include your order number and photos of the issue so we can review and assist you.